Feeder Privacy Policy
Last updated: 7 April 2026
Feeder Pty Ltd (‘Feeder’, ‘we’, ‘our’, ‘us’) is the operator of www.feeder.ag (‘the Site’). The Site is operated from Australia and personal information is handled in accordance with Australian privacy laws. We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy describes the personal information we collect and how we use including when we might disclose your personal information and how we keep and protect your personal information.
This Privacy Policy applies to this Site and to any applications, services, features or tools operated by Feeder (collectively “Services”) where this Privacy Policy is referenced. By accessing our website, using our Services and/or registering for an account or otherwise provide your personal information to us, you are accepting the terms of this Privacy Policy and our [link: Terms of Use]. If you do not provide the information we require, we may not be able to provide all of our Services to you.
For the purposes of this Privacy Policy:
- ‘personal information’ has the meaning given in the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in a material form or not.
- ‘users’ means individuals who access or use the Services, including users who create listings, respond to listings, or otherwise interact with other users through the Site.
1. Collection of Personal Information
We collect, process and retain personal information from you and any devices (including mobile devices) you use when you register for an account with us, use our Services, give us information on a web form, update or add information to your account, join community discussions, chats or dispute resolution or when you otherwise contact us.
The types of personal information we may collect include, but are not limited to:
- Your name, contact details (e.g. email address, phone number, postal address), and other identifying information
- Payment information including credit card details, processed by our third-party payment service providers
- Information about your use of the Site and Services including IP address, browser type, and browsing behaviour
- Any other information you provide to us directly or indirectly, such as feedback, survey responses, or inquiries
We collect personal information directly from you when you interact with our website, register an account, complete forms, or contact us. In some cases, we may collect information from third parties, such as service providers or publicly available sources, where permitted by law.
Providing some personal information (such as contact details and listing information) is necessary for us to operate the Site and enable users to contact one another. If you do not provide this information, we may be unable to create an account for you or allow you to use certain features of the Services.
2. Use of Personal Information
We use your personal information for the following purposes, to:
- Provide, manage and improve our Services.
- Communicate with you, including responding to inquiries and providing updates about our Services.
- Process payments and transactions.
- Comply with legal and regulatory obligations.
- Analyse website usage and improve user experience.
- Send marketing communications, where you have consented to receive them.
- Offer you Site content that includes items and Services that you may like
- Give you customer support about your account such as to troubleshoot problems, to resolve a dispute, to collect fees or monies owed to us, or to get your opinion through surveys.
We will not use your personal information for purposes other than those outlined in this Privacy Policy unless required or authorised by law. Please note that information that you choose to include in listings, enquiries or communications through the Services may be visible to other users and, in some cases, to the public.
If we receive personal information that we did not request, we will determine whether we could have lawfully collected that information under the Privacy Act 1988 (Cth). If we could not have lawfully collected it, we will destroy or de identify the information as soon as practicable, unless we are required by law to retain it.
3. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- To service providers who assist us in delivering our Services, such as payment processors, IT service providers, and marketing agencies.
- To comply with legal obligations, such as responding to lawful requests from government authorities or law enforcement agencies.
- To protect our rights, property, or safety, or the rights, property, or safety of others.
- With your consent or as otherwise permitted by law.
3A. Overseas disclosure of Personal Information
We may disclose personal information to service providers located outside Australia, including where we use overseas based cloud hosting, analytics, communications or payment processing providers.
The countries in which these recipients may be located include, but are not limited to, the United States and other jurisdictions in which our service providers operate.
Where we disclose personal information overseas, we take reasonable steps to ensure that the overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles, or as otherwise permitted under the Privacy Act 1988 (Cth).
4. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use the Site. Cookies are small text files stored on your device that help us recognise you and customise your experience.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the Site.
5. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. However, if you believe your account has been abused, please contact us via feedersupport@gmail.com.
6. Access and Correction of Personal Information
You have the right to access and correct your personal information held by us. This information is available to you via your log in to the Site.
If you find any errors in the data that we are keeping, please contact us via feedersupport@gmail.com so that we can make the correction. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).
7. Complaints
If you have a concern or complaint with respect to privacy, please contact us at feedersupport@gmail.com with the details of your complaint.
If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner.
8. Links to other websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Effective Date" at the top of this policy will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
10. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at feedersupport@gmail.com.